Return & Refund Policy — Moment Unboxed

At Moment Unboxed, every item is handcrafted with care and customized specifically for each client. Because of the personalized nature of our products — including custom Greek paddles, tikis, stepping canes, and sublimation cups — all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

Custom & Made‑to‑Order Items

All products in our shop are custom-made and created based on your selected designs, colors, names, and organization details. For this reason, we cannot resell or restock these items, and therefore cannot offer returns or refunds.

If you have any questions before placing your order, we encourage you to reach out so we can help ensure your design is exactly what you want.

Damages or Order Issues

While returns are not accepted, your satisfaction matters. Please inspect your order upon delivery and contact us immediately at momentunboxed@aol.com if:

• Your item arrives damaged

• There is a defect in craftsmanship

• You received the wrong item

We will evaluate the issue and work with you to make it right.

Non‑Returnable Items

Because all items are custom-made, none of our products are eligible for return, including:

• Personalized or custom-designed items

• Made‑to‑order gifts

• Sale items

• Gift cards

European Union 14‑Day Cooling‑Off Period

Due to the custom nature of our products, the EU 14‑day cooling‑off period does not apply. Custom-made items are exempt from this policy under EU consumer protection laws.

Questions?

We’re here to help. If you have any concerns about your order, feel free to contact us at momentunboxed@aol.com.