Contact information

Frequently Asked Questions (FAQ)

Moment Unboxed

1. What products do you offer?

We specialize in handcrafted, custom Greek‑life gifts, including:

Greek paddles
Tikis
Stepping canes
Sublimation cups Each item is made to order and personalized to celebrate your organization, crossing, or milestone.

2. Are all items custom-made?

Yes. Every product in our shop is created specifically for your order. Because of this, each piece is unique and crafted with care.

3. Do you accept returns or exchanges?

No. Due to the personalized nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order is placed.

4. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us immediately at tiffany.gross1987@gmail.com with photos of the issue. We’ll review the situation and work with you to make it right.

5. How long does it take to receive my order?

Processing times vary depending on the complexity of your design and current order volume. Custom items typically require additional time to create. Estimated processing times will be listed at checkout or on the product page.

6. Do you offer rush orders?

Rush orders may be available depending on our current workload. If you need an item by a specific date, please email us before ordering so we can confirm availability.

7. Can I see a preview of my design before it’s made?

Some items may include a digital mockup option. If you’d like a preview, please reach out before placing your order to confirm whether a mockup is available for your specific product.

8. What information do I need to provide for custom orders?

Most custom items require details such as:

Greek organization
Colors
Names or line names
Crossing date
Symbols or themes
Any specific design requests Each product page will list what’s needed, but you can always email us if you’re unsure.